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Loudon County 911 Director Says Winning Scholarship Contest has had a Positive Impact on Emergency Services

KNOXVILLE, Tenn., Oct. 12, 2015 – Loudon County’s 911 Director Jennifer Estes will tell you she feels she has been in school her entire life, but had not been able to complete her bachelor’s degree. When WIVK FM 107.7 and King University announced their annual Degree of Success Scholarship contest, Estes thought this might be her chance to make her dream a reality, and indeed it was. In Nov. 2012, Estes was named the winner of King’s Degree of Success Scholarship contest.

After winning the scholarship, Estes received her Bachelor of Science in Healthcare Administration (BSHA) from King in May 2014. “Just two days after graduating with my bachelor’s degree, I began classes to obtain my [Master of Business Administration (MBA)],” comments Estes. “When I won the scholarship, I knew this was my opportunity. I was able to make very good grades and was able to attend the one-night-per-week classes. My family and co-workers all stepped up and helped so I could make it happen. I felt so blessed and knew I needed to take full advantage of the opportunity given me. The bachelor’s program had proven I could make it work into my busy schedule, so I decided to move forward and obtain my MBA.”

Estes graduated with her MBA from King University in May 2015.

As a result of her receiving her BSHA and MBA, Estes says numerous projects at the 911 Center have been made possible. Of one project, she says, “Through the use of statistical tracking, we have been able to reduce emergency response times.”

After graduating high school, the Loudon native certified as a paramedic through Roane State Community College and spent the next 16 years working full-time with Rural/Metro Corporation, a leading provider of emergency and non-emergency medical transportation services. She then accepted the position of 911 Director for Loudon County (Tenn.) Emergency Communications, where she continues to serve today. She also continues to serve the county as a paramedic part-time.

“Learning is something that is important to me,” says Estes. “I want my family to understand the value of a good education. I am the first person in my family to attend college or receive any type of degree. I want my family to see that even if a degree is obtained in a non-traditional way, it can still be accomplished. I am a firm believer that hard work and dedication will bring forth many rewards. Winning this scholarship has afforded me countless opportunities.”

Estes says the programs are definitely challenging; however, with a husband, who is also a paramedic, two children, and two highly intense jobs, she says, “If I can do it, anyone can do it! God made a way for me to do it. The professors, along with the structure of [King’s Graduate, Professional, and Online Studies] programs, make it a great fit for adults thinking about continuing their education.”


King University is a Presbyterian-affiliated, doctoral-level comprehensive university. Founded in 1867 as King College, the University offers more than 90 majors, minors, pre-professional degrees and concentrations in fields such as business, nursing, law, medical and health sciences, pharmacy, education, and humanities. Graduate programs are offered in business administration, education, and nursing. A number of research, off-campus learning opportunities, and travel destinations are also available. King University is a NCAA Division II and a Conference Carolinas member with 25 varsity sports. For more information about King University, visit King University does not discriminate against academically qualified students of any race, color, national or ethnic origin, sex, age, or disability. King University is certified by SCHEV to operate locations in Virginia. For more information on SCHEV certification, contact the King University office at Southwest Virginia Community College, 309 College Road, Richlands, VA 24641.